Support

There are three options for obtaining FirM Information:

General information requests

These kind of requests can be issued by everybody and are generally related to service procedures, sales, customer specific requirements etc.
Information Request

Specific FirM Service Support

Questions about and/or support for specific FirM issues can be issued here and require project and user details.

The FirM Support Desk has a policy to answer support requests by mail within 24 hours during working days.
Support Request

Customer Support for FirM

HADSL customers are granted access to an on-line web based and RSS based SPR (Software Problem Report) database which allows the creation of new SPR's and the tracking of their progress towards completion.